As part of our effort to ensure accuracy and control costs to our clients and the company, we send confirmation emails ater reservations are made and confirm arrangements a second time by phone or text the night prior to services. IT IS IMPORTANT to review the confirmation communications (emails, calls and texts) to ensure accuracy. Services will be charged based on the confirmation communications with no adjustments unless brought to our attention prior to close of business the night prior to services.
Point to Point/Flat Rate Fares: Rates are for direct transfers only, and do not include stops or wait time.
If stops are requested, each stop is an additional $15.00 for a maximum 10 minute stop. (Additional mileage charges apply for any stops not on normal route). Stops exceeding 15 minutes will convert the trip to the standard hourly rate that would normally be charged.
Non-airport pickups include 5 minutes of free wait time past the scheduled pick up. After 5 minutes charges are billed in 15 minutes increments based on the hourly rate of the vehicle.
Sedans and SUVs – Reservations may be cancelled 24 hours prior to services without charges. Less than 24 hours: 50% charge. Less than 2 hours within Colorado Springs vicinity or 6 hours outside Colorado Springs vicinity: full fare including gratuity will be charged.
Van, Limousine and Affiliate Services: Reservations may be cancelled 72 hour prior to services without charges for A Ride in Luxury vehicles. Cancellation time for Affiliate Services varies according to affiliate policies. Prom and New Year’s Eve: Minimum 72 hours.
It is important that passengers contact their driver or our office as soon as possible after touchdown. Should a passenger not see their driver, it is their responsibility to call the driver or our office for assistance. Any passenger leaving the airport by other means will be charged the full charges (including standard 20% gratuity unless stated otherwise at time of booking). Rates for pick-ups at the Colorado Springs Airport include up to 20 minutes of wait time past your flight’s arrival. Denver International Airport pick-up rates include 30 minutes of wait time for domestic flights and 45 minutes for international flights after arrival. (Touchdown time is based on Flightview or similar flight tracking websites). Additional wait time will be charged at the hourly rate of the vehicle. IT IS IMPORTANT TO CONTACT YOUR DRIVER OR OUR OFFICE TO AVOID WAIT TIME CHARGES.
We track all incoming client flights into the pickup airport. No charges are incurred for cancelled, delayed or diverted flights into the pickup location. It is the responsibility of the passenger to inform our office of any possible delays that will result in missed connections prior to take off from the originating city. Once vehicle is dispatched full charges (including standard 20% gratuity unless stated differently at time of booking) will be charged to the credit card on file. We will do our best to accommodate any rescheduled services due to flight delays, cancellations or diverted flights. If we cannot accommodate within 30 minutes of adjusted arrival time in Colorado Springs or 45 minutes at Denver International Airport, clients have the option of canceling services with a 30% cancellation fee.
Although we encourage not drinking and driving, we also want to ensure the quality of services for all our passengers. Therefore, any passenger who is visibly intoxicated (cannot walk straight, needs assistance or is likely to get sick in the vehicle) WILL NOT BE ALLOWED TO BOARD, AT THE DRIVER’S SOLE DISCRETION. FULL CHARGES (INCLUDING 20% GRATUITY UNLESS STATED DIFFERENTLY AT TIME OF BOOKING) WILL BE CHARGED TO THE CREDIT CARD ON FILE. Any passenger verbally or physically intimidating any passenger or the driver will be dropped off at the closest safe location or police station at the driver’s sole discretion. Minimum $100 cleaning fee for vomiting in any vehicle. Minimum $250 fee for limo unless contract states higher minimum.